Support center

Investor support & contact

Our team responds to qualified investor enquiries during business hours (UTC+0, Monday–Friday). For urgent security matters, mark your email subject as URGENT.

Investor Relations

Applications, allocation questions, and round status.

invest@entelekron.io

Response: 1–2 business days

Partners & Referrals

Introducer agreements, referral codes, and marketing partnerships.

partner@entelekron.io

Response: 2–3 business days

Legal & Compliance

Documentation, jurisdictional eligibility, purchase agreements, and regulatory questions.

legal@tvk.group

Response: 2–3 business days

Technical Support

Investor portal access, KYC verification issues, dashboard problems, and wallet updates.

support@entelekron.io

Response: 1–2 business days

Privacy & Data

GDPR requests, data access, correction, or deletion regarding KYC records.

legal@tvk.group

Response: up to 30 days (GDPR)

Company HQ

General enquiries and official correspondence.

hq@entelekron.io

Response: 2–3 business days

Security Reports

Report phishing, fraudulent payment requests, or suspicious communications.

legal@tvk.group

Subject: SECURITY REPORT

Multilingual Portal

Full investor platform in 31 languages with apply form, dashboard, and auth.

Open Investor Portal →

Available 24/7

Before you contact us

Check the FAQ for common answers
Review the Investor Process for timeline expectations
Read Legal Hub for policy documents
Include your application email and country when following up on applications
Never share seed phrases or private keys — we will never ask for them

We do not provide investment advice, price predictions, or tax guidance. Consult qualified professionals in your jurisdiction.

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